Refund & Replacement Policy
We want you to be completely satisfied with your purchase. Learn about our hassle-free replacement policy for damaged or defective products.
Last Updated: November 27, 2025
10-15 Days Window
Request replacement within 10-15 days of delivery
Easy Replacement
Hassle-free replacement for eligible products
Quality Guarantee
Damaged or defective products replaced free
24/7 Support
Contact us anytime for assistance
Important Notice
We offer REPLACEMENT ONLY, not refunds. If your product is damaged or defective, we will replace it with a new one. Refunds are not available.
When Can You Request Replacement?
Your product is eligible for replacement if it meets the following conditions
Original Packaging
Product must be in its original, unopened packaging
Unused Condition
Product should be unused and in the same condition as received
Within Time Window
Request must be made within 10-15 days of delivery
All Accessories Included
All original accessories, tags, and documentation must be included
Items NOT Eligible for Replacement
Please note the following products/conditions are not eligible for replacement
Electric Toys (Once Opened)
Electric cars, bikes, and battery-operated toys once the packaging is opened and there is no defect
Products Without Defect
Items that are working properly and have no manufacturing defects
Used or Damaged by Customer
Products damaged due to misuse, mishandling, or customer negligence
Without Original Packaging
Items returned without original box, packaging, or tags
After 15 Days of Delivery
Requests made after the 15-day replacement window
How to Request Replacement
Follow these simple steps to request a replacement for your product
Contact Us
Reach out via WhatsApp, Email, or Phone with your order details and issue description
Share Photos/Videos
Send clear photos or videos of the damaged/defective product
Verification
Our team will verify the issue and approve the replacement request
Pickup & Replacement
We arrange pickup of the product and dispatch the replacement
Damaged or Defective Product?
Report within 24-48 hours of delivery for fastest resolution
Replacement Timeline
- Request Window: Within 10-15 days from delivery date
- Verification: 1-2 business days after receiving photos/videos
- Pickup: Arranged within 3-5 business days of approval
- Replacement Delivery: 5-7 business days after pickup
Return Shipping
Return shipping charges are determined on a case-by-case basis depending on the product and reason for return:
- âĸDamaged/Defective Products: Free pickup by Gurtoy
- âĸOther Cases: Shipping charges may apply based on the situation
- âĸContact us to know the exact return shipping details for your order
Exchange Policy
Size/Color exchanges are NOT available. If you wish to get a different size or color, you will need to place a new order. We only offer replacement of the exact same product in case of damage or defect.
Need to Request a Replacement?
Contact us via WhatsApp, Email, or Phone. Our team is available 24/7 to assist you!